Shipping Policy

Shipping Policy

Thank you for shopping at Dinofst! We are committed to providing you with an excellent shopping experience, which includes timely and efficient delivery of your pillows. Please carefully review our shipping policy below to ensure a smooth transaction.

1. Processing Time

Once your order is placed, we begin processing it to ensure it is carefully packaged and shipped out to you. Our processing time is typically 1-2 business days (Monday to Friday). Orders placed on weekends or public holidays may experience slight delays, and processing will resume the next business day.

2. Shipping Time

• Standard Shipping: Standard shipping typically takes 5-8 business days depending on your location within the United States. All items are shipped from our fulfillment center located in Beattyville, KY.

• Expedited Shipping: For faster delivery, you can choose expedited shipping, which usually takes 2-4 business days. Expedited orders received before 4:30 PM Central Time will be shipped out the same day.

Please note that shipping times are estimates and can be impacted by holidays, weather, or other unforeseen events.

3. Shipping Rates

We offer competitive shipping rates to provide you with cost-effective options:

• Standard Shipping:

  • Orders up to $50: $10.00
  • Orders over $50: Free Shipping

• Expedited Shipping:

  • Orders: $20.00 (Available only within the United States)

Shipping rates are calculated based on your order total before tax. Any discounts applied to your order may affect the final shipping cost.

4. Order Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can track your order in real time to ensure it arrives on time.

Please allow up to 24 hours for the tracking number to become active.

5. Shipping Areas

Currently, we only ship within the United States. We do not offer international shipping at this time, but we are working on expanding our delivery areas in the future.

6. Damaged or Missing Items

If you receive a damaged or incorrect item, please contact our customer support team within 7 days of delivery. We will assist you in processing a return or replacement at no additional cost.

7. Shipping Insurance

We recommend purchasing shipping insurance for your order, especially for higher-value items, to protect your purchase during transit. While rare, in the event of lost or damaged goods, shipping insurance ensures your protection.

8. Customer Support

If you have any questions regarding our shipping policy or need assistance, our customer support team is here to help:

• Email: [email protected]
• Phone: +1 (862) 389-9284
• Address: 1411 17th Street Suite 1308, Denver, CO 80202, United States

9. Changes to Shipping Policy

We may update or modify our shipping policy from time to time. Any updates will be reflected on this page, with the "Last Updated" date provided below. Please review this policy periodically for any changes.

Last Updated: 2024.12.25

We appreciate your business and strive to ensure that your shopping experience with Dinofst is convenient, reliable, and enjoyable!